Privacy Policy

Data Controller: ORA Grup INT SRL
Country: Romania
Email: office@oratawatches.com

We may collect the following categories of personal data:

A) Data you provide

• Name
• Email address
• Phone number (if required for delivery)
• Billing and shipping address
• Order details (products, amounts, timestamps)
• Messages you send us (support, returns, warranty requests)

B) Payment data (Stripe)

• Payments are processed by Stripe.
• We do not store full card details. Stripe processes payment information under its own privacy policy and security standards.

C) Website usage data (tracking & analytics)

• IP address, device and browser information
• Pages viewed, clicks, referral source, approximate location (derived from IP)
• Events related to checkout and site performance
• Cookies and similar technologies

We use your personal data to:

• Process and fulfill orders (including shipping, delivery, tracking, returns)
• Send transactional emails (order confirmation, production updates, payment reminder for remaining balance if applicable, dispatch updates, tracking)
• Provide customer support and handle returns/warranty claims
• Prevent fraud and secure the website
• Analyze and improve site performance
• Marketing & advertising (if enabled/consented): measure ad performance and show relevant ads via Google, Meta, and TikTok

We process data under the following legal bases:

• Contract: to fulfill your order and provide requested services
• Legal obligation: accounting, tax, and compliance requirements
• Legitimate interests: fraud prevention, security, and improving our services
• Consent: for marketing communications and non-essential cookies/trackers (where required)

We use cookies and similar technologies for:

• Essential site functionality (e.g., shopping cart, security)
• Analytics (e.g., Google tools) to understand how the site is used
• Advertising / conversion tracking (Meta and TikTok, and Google advertising features where enabled)

Where required by law, we ask for your consent before placing non-essential cookies. You can manage your cookie preferences via our cookie banner (if present) and through your browser settings.

We only share personal data when necessary to operate our business, including with:

• Stripe (payment processing)
• Courier and shipping providers (delivery, tracking, returns logistics — carrier may vary by destination)
• Email and infrastructure providers (to send confirmations and updates and to host/operate the website)
• Analytics and advertising partners such as Google, Meta, and TikTok (where enabled and subject to cookie consent where required)
• Professional advisors (accounting/legal) when necessary
• Authorities if required by law

We do not sell your personal data.

Some of our service providers (including Google, Meta, TikTok, and Stripe) may process data outside the EEA. When this happens, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

We keep personal data only as long as necessary for the purposes described above, including:

• Order and invoice data: retained as required by applicable law
• Support, returns, and warranty records: retained as needed to resolve issues and meet obligations
• Analytics/advertising data: retained according to the settings and retention periods of the relevant tools (and cookie consent choices)

If you are in the EU/EEA, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (in certain cases)
• Restrict processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time (for processing based on consent)

To exercise your rights, email office@oratawatches.com.

You also have the right to lodge a complaint with your local data protection authority.

We apply reasonable technical and organizational measures to protect personal data. No system is completely secure, but we aim to protect your data and reduce risk.

Our website is not intended for children under 16, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. The newest version will be posted on this page with the updated date.

For privacy-related requests, contact: office@oratawatches.com