Delivery & Returns

Everything you need to know about shipping and returns

Delivery

Production Timeline

Expected dispatch: August 2026. You'll receive tracking details and regular production updates by email.

Shipping Costs

Free shipping from Romania on all pre-orders to the EU and US.

Import taxes and duties may apply depending on your country.

Delivery Time (After Dispatch)

Typically 5–10 business days, depending on your location.

Tracking

Once shipped, you'll receive a tracking number via email to monitor your package.

Returns

30-Day Return Policy

You have 30 days from delivery to return your watch for a refund.

Eligibility

Watch must be unworn and in original condition with all packaging, documentation, and accessories.

How to Return

  1. Contact us at office@oratawatches.com within 30 days
  2. Pack your watch securely in original packaging
  3. We'll send return instructions and label where applicable
  4. Refund processed within 5–7 business days after inspection

Return Shipping

  • Free returns within the EU and US
  • Other regions: customer pays return shipping
  • Defective items or shipping errors: we cover return costs

Warranty

2-Year Movement Warranty

Every ORATA WATCHES watch includes a 2-year warranty covering movement issues.

Does not cover normal wear and tear, accidental damage, water damage from improper use, or unauthorized repairs/modifications.

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